AdSense Login System is Broken

OK, Google, I've had it with your excessive stupidities. I'm talking about the monstrosity that's your AdSense login system.

I posted about this over on Cre8 back in February. The summary is this:

  • I have an AdSense login, let's call it abc@xyz.com.

  • When I logged in back in February, it said migrate your account. So I did, but, silly me, I didn't want to change my login address so I entered abc@xyz.com as my address. It worked... until the next time I logged in.

  • Since then, so for the past 6 months, AdSense kept asking me to migrate my login, which I already did! Not only that, as the image below shows (from the Cre8 thread above), it has a message in the yellow box: Stupid AdSense login message The message says: "Are you one of the following people?" and the list below the answer is abc@xyz.com, which is the email address I just used to login.

  • The answer to this question is yes, I am abc@xyz.com, and so I follow its request to "Return to AdSense" and login using abc@xyz.com. When I do that, I enter an endless loop: I login and I get shown this error.

  • But there is - or was until earlier today - hope! See, I could skip this stupid wizard and continue to see today's crappy earnings. I've been skipping the wizard for the past 6 months. And today, they are forcing me to migrate my account.

  • And here is the kicker: I cannot tell this stupid system that I want abc@xyz.com to be my new Google Accounts login for AdSense. Why should I have to create another account? Listen, Google, if you want to inflate your accounts count, I'd be very happy to create a few more for you. I even won't tell your stockholders if you don't.

  • So I thought I'd ask for help. The link in the top right ends up here and I click through to Contacting AdSense, then to Do you have a customer support telephone number? which says "no" (surprised?) and suggests that I check out the AdSense Help Forum which 404s. Tada.

So let me say this as politely as possible: I find it disgusting that a company that creates products with such a crappy user experience is considered a leader in our industry.

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2 Responses to “AdSense Login System is Broken”

  1. DazzlinDonna Says:

    And they’ve had these same kinds of problems for years. For example, I wrote a similar rant two years ago at http://www.seo-scoop.com/2006/09/11/google-please-rethink-some-things/ . I ended that rant by wishing we could consolidate all of our numerous accounts into one. That STILL isn’t possible. Google’s usability is possibly one of the worst on the net. And yet…they are Google. /sigh.

  2. Pierre Says:

    @DazzlinDonna: That’s pathetic. I sometimes wonder what exactly is supporting the Google brand. Very little.

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